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Refunds are issued by TCE only when:
The order is cancelled by the customer; or
The customer returns a product and requests for a refund
When the product ordered by customer is not in stock.
Once we have received the returned product, our team will verify the nature of the defect/damage. After validation, we will send you an acknowledgement via SMS/Email to your registered mobile number/email id.
The way your refund is processed depends on your original payment method.
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
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